Privacy Policy

This Privacy Policy describes how personal information is collected, used, stored, and protected when you access our website or use our services, including international package forwarding, mail forwarding, storage, inspections, returns, and fulfillment solutions. We are committed to protecting your privacy and handling your data in a transparent and responsible manner.

By creating an account, submitting a request, or otherwise using our website and services, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.

Information We Collect

We collect information that is necessary to provide services, maintain security, comply with legal obligations, and improve our operations. Information may be collected directly from you or automatically when you interact with our website.

• Personal Information including full name, email address, phone number, billing address, shipping address, and country of residence
• Account Information such as login credentials, service preferences, communication history, and account activity
• Shipping & Package Data including package descriptions, dimensions, weight, declared value, customs information, and delivery instructions
• Payment Information processed via secure third-party payment providers (we do not store complete credit or debit card numbers)
• Technical & Usage Data such as IP address, browser type, device identifiers, pages visited, and interaction logs

We do not knowingly collect personal information from children under the age of 13. If such data is identified, it will be removed promptly.

How We Use Your Information

Your information is used strictly for legitimate business and operational purposes related to providing and improving our services.

• to register, verify, and manage user accounts;
• to receive, store, inspect, consolidate, and forward packages or mail;
• to provide optional services such as repacking, photo inspection, returns, insurance, or fulfillment;
• to calculate shipping costs, declared values, and service fees;
• to process payments, prevent fraud, and ensure account security;
• to communicate order updates, confirmations, service notices, and support responses;
• to comply with customs, tax, shipping, and regulatory requirements;
• to analyze usage patterns and improve website functionality and service quality.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance functionality, remember user preferences, and analyze traffic. Cookies do not provide access to personal files or sensitive data. You may adjust browser settings to disable cookies, although certain website features may not function properly as a result.

Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. Data may be shared only when required to deliver services or comply with legal obligations.

• shipping carriers and logistics partners;
• customs authorities and government agencies;
• payment processors and fraud-prevention services;
• IT, hosting, and security service providers.

All third parties are required to handle data securely and only for the purposes specified.

Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. Data is retained only for as long as necessary to fulfill service obligations, resolve disputes, comply with legal requirements, or enforce agreements.

Your Rights

Depending on your location and applicable laws, you may have the right to request access to your personal data, request corrections, or request deletion of information that is no longer required. Requests are subject to identity verification and legal or operational limitations.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in services, technology, or legal requirements. Updated versions will be published on this page. Continued use of the website and services after updates constitutes acceptance of the revised policy.